OUR GUARANTEES

At Hatton by Design we understand what a big investment a diamond engagement ring, or diamond jewellery can be. That is why we make a great effort to make sure our customers always get the best price. Which is always up to 70% less than the High Street.


Our price guarantee

We can offer you diamond jewellery up to 70% less, because we work at the wholesale part of the diamond market.  And as an online-only jeweller, we do not have expensive high street shops or West End showrooms, which means we can pass these savings on to you.

We also go the extra mile by undertaking regular checks against our online and High Street competitors to make sure we are providing competitive prices.

This is why we offer the Hatton by Design Price Guarantee to all of our customers. So, if you find a piece of diamond jewellery of the exact specification, which is cheaper than ours, we will not only match the price, but we will give you a voucher for £50 off any future purchase from Hatton by Design.


Certificate guarantee                     

At Hatton by Design all of our diamond engagement rings and loose diamonds are supplied with a laboratory certification so you can be absolutely certain about the authenticity and quality of your diamond. For your peace of mind, all of our reports are from independent laboratories that follow the worldwide grading guidelines. The certifications offered by Hatton by Design are GIA, HRD, CGL, AGS, IGI, GCAL, DCLA, GSI, PGS, VGR, NGTC and IDRC.

Items of jewellery that have already been hand-made can be supplied with a laboratory certification at the customer’s request. This will be charged at a flat rate of £60 (including VAT). At this time we are unable to provide certification for diamonds below 0.2 carats


Money back guarantee 

If you are not satisfied with your jewellery we guarantee to refund your money up to 14 days after receiving your item. (Subject to T&Cs).

 

Ethically sourced guarantee

Hatton By Design only deal with Sightholders of the Diamond Trading Company, (A subsidiary of the De Beers Group) to guarantee that all of our diamonds are conflict free.


Lifetime guarantee

All of our diamond jewellery is made by a master craftsman in Hatton Garden and come with a lifetime guarantee, that covers you against any defects caused during crafting or manufacturing stage. Unfortunately, this guarantee does not cover excessive wear, which is deemed above what classes as normal wear and tear, abuse or physical damage caused by you or any third party (i.e. if they have had the item modified elsewhere).